Whether you are opening an account, playing a game, or making a payment on 19bet — protecting your personal information is our top priority at every step. This Privacy Policy explains in detail what data we collect, how we use it, and how we keep it secure.
19bet's Privacy Policy applies to all users who visit, register on, or use any of our services. We believe your personal data belongs to you — we use it solely to improve our services and meet our legal obligations.
This Privacy Policy applies to the 19bet website, mobile application, and all associated digital services. By accessing or using our platform, you agree to the terms of this Privacy Policy.
19bet complies with international data protection standards. Our data storage and processing practices operate under the highest security protocols. We never sell your information or share it with third parties without your consent.
This policy is available in both Bengali and English. In the event of any conflict or ambiguity, the English version shall be considered authoritative.
19bet only collects information that is necessary for platform operations, legal compliance, and improving your experience. Details are outlined below:
| Data Type | Example | Collection Methods |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration Form / KYC |
| Contact Information | Email address, phone number | At the time of account creation |
| Financial Information | Payment methods, transaction history | Deposit / Withdrawal |
| Technical Information | IP address, browser, and device information | Automatically |
| Gaming Activity | Gaming history, bet amounts, login times | Platform Usage |
| Communication Records | Support chat, email correspondence | Customer Support Channels |
19bet uses collected information for the purposes outlined below. We never use data for unintended purposes, and we do not process your information for new purposes without your consent.
The 19bet website and app use cookies and similar technologies. Cookies are small text files stored in your browser. They are used to enhance your browsing experience and ensure the platform functions properly.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of some services. 19bet does not use third-party tracking cookies that sell data for advertising purposes.
19bet never sells your personal information. In certain circumstances, limited data may be shared with trusted partners — and in every such case, strict contractual agreements are in place to ensure your information remains protected.
19bet's servers are hosted in internationally certified, high-security data centers. In accordance with our Privacy Policy, all data is stored in encrypted form and protected against unauthorized access.
Even after an account is closed, certain information may be retained for up to 5 years due to legal obligations. Once that period has passed, the data is securely deleted or anonymized.
Under 19bet's Privacy Policy, you hold several important rights over your personal data. These rights are recognized under international data protection laws.
You may request to view what information is stored about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data where no legal obligation requires its retention.
Under certain circumstances, you may request that processing of your data be temporarily suspended.
You may request a copy of your data in a structured, portable format.
You may object to the use of your data for marketing or profiling purposes.
19bet's Privacy Policy places special emphasis on protecting minors (under 18). Our platform is strictly for adults, and no one under the age of 18 is permitted to use any of our services.
19bet reserves the right to update this Privacy Policy when necessary. Users will be notified according to the nature and significance of any changes made.
Continued use of the platform after changes take effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay up to date.
For any questions, requests, or complaints regarding the Privacy Policy, please contact our support team. We aim to respond within 48 hours.
19bet is always committed to keeping your data secure. If you have any concerns, feel free to reach out — we are here for you.
19bet backs its commitment to your privacy with real technology and policy — not just words.
Every transaction and piece of personal information you share is protected by bank-grade 256-bit SSL encryption. No hacker or third party can access this data.
19bet never sells your personal information to advertisers or third parties. Violating your privacy is fundamentally against our core principles.
The identity verification process protects your account from unauthorized use. No one can open an account or gain access in your name.
Your data is stored in ISO-certified, internationally accredited data centers. 24/7 monitoring, multiple backups, and a disaster recovery system are all in place.
19bet only collects information that is strictly necessary to provide our services. Requesting excessive or unnecessary data goes against the core principles of our Privacy Policy.
Independent cybersecurity experts conduct regular audits of 19bet's systems. Any vulnerabilities identified are addressed and remediated promptly.